shopping guide

About payment methods

・Credit card (VISA, Master Card, AMERICAN EXPRESS, JCB)
If paying by credit card, the item may be shipped after confirmation by the credit card company.

Regarding delivery

Products will be delivered within Japan by Yamato Transport, and overseas via EMS.

Regarding shipping costs, tax exemption, and export costs

Shipping costs per order are 1,000 yen (tax included) for all of Japan, 4,000 yen (tax free) for Asia, 5,000 yen for Oceania and Europe, and 5,500 yen for America.

If you make a single purchase of 30,000 yen (tax included) or more, shipping is free only within Japan.

When shipping overseas, Japanese consumption tax will be exempted. Additionally, customs duties, local taxes, and other charges may be incurred in the destination country, which will be the responsibility of the customer.

*Please contact the customs office of the delivery destination regarding import costs such as customs duties.

Regarding order cancellation, returns, and exchanges

Return/exchange deadline:
Within one week after receiving the product.
However, we will only accept returned items if they are unworn and in the same condition as shipped, including packaging, tags, accessories, etc.
Also, only items with a delivery note/receipt are available.
Size can be exchanged only once.
If the item is defective, the shipping fee will be borne by us, and if the item is returned or exchanged, the shipping fee will be borne by the customer (we will bear the shipping cost for reshipping).
For returns due to customer circumstances, return shipping and other expenses will be borne by the customer.
If you wish to return the item, please contact us within 7 days of receiving the item.

*For customers outside of Japan, we will only exchange items if they are defective or damaged. If you need to exchange the item for the same item, first send an email to info@wazabi-collection.com before returning the item, and then send it to 1F, 2-272 Shintokuda, Kannabe-cho, Fukuyama City, Hiroshima Prefecture, 720-2125 . Please send the product.

You are responsible for paying shipping charges for returned items. Shipping charges are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund when you return the item to our freight recovery service.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

Depending on the product, there may be slight differences between the numbers and the actual dimensions. In addition, the actual color may differ slightly depending on your PC environment, display, etc.